Introducing
City Access
An all-in-one municipal management solution providing an exceptional constituent and backed CRM solution.
Speed & Security
Flexibility & Scalability
AI Customer Support
Cost Effective Solution
311 systems are costly and require significant planning and customization. Many municipalities are unable to provide this service because of cost and resource restraints.
The City Access platform provides all the required features that will enable you to deliver a robust and feature rich 311 management solution.
What We Offer
City Access is fully developed out-of-the box 311 system including the following key features.
-
Full service request submission through web, responsive and mobile devices
-
Backed administrative console for issue management capabilities.
-
Organization and workflow administration.
-
Artificial Intelligence (AI) to support customer service needs.
The City Access platform can also be completely customized to fit your specific needs.
All-In One Solution
The City Access systems can be accessed via phone, mobile apps, websites, or social media. Our CRM interface stream lines the process from both a constitutent and backend administrators
Complete 311 System
The system provides a robust front end and backend that is fully customized based on the unique needs of your municipality. Use it right out of the box or integrate into your existing backend.
Artificial Intelligence Customer Support
Our AI-powered customer support uses artificial intelligence to assist customers with inquiries, troubleshoot issues, and provide solutions efficiently. It can work alongside human agents or handle interactions independently.
Safe and Secure
Securing a website and app is essential to protect user data, maintain trust, and prevent attacks. We use industry security protocols to ensure your data is secured through our tier 1 data center.
Improving the segmented customer service experience
Many municipalities share a similar concern – that is the ability to provide both a well organized and feature rich 311 management system as well as a modernized user experience for constituents to access these services.
City Access is a turn-key solution that provides a one-stop shop for delivering a unified customer experience.
Integrated Artificial Intelligence.
Taking the customer experience to a new level
The City Access customer support module uses artificial intelligence to assist customers with inquiries, troubleshoot issues, and provide solutions efficiently. It can work alongside human agents or handle interactions independently.
Key Features:
-
Chatbots: Answer common questions and guide users through simple processes.
-
Natural Language Processing (NLP): Understands and interprets user queries.
-
Automation: Handles routine tasks like support, appointment scheduling, or FAQs.
-
24/7 Availability: Provides support anytime without human intervention.
-
Sentiment Analysis: Detects customer emotions and escalates complex issues to human agents.
Benefits:
-
Faster response times
-
Cost savings
-
Personalized user experiences
-
Improved customer satisfaction
Meet the Team
Get in Touch
We would be happy to discuss the City Access platform with you. Please contact using this form or call/email us anytime.
416-567-5036